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CRM Software: help desk software and customer service tools

Associated topics: customer service solutions, call center applications, helpdesk tools, customer relationship management, ticket system, live support, sales force automation, incident & problem tracking, service level & SLA management.

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Masterdigm logo

Masterdigm

A broker and agent full real estate contact management software with email drip, property management, email management, transaction management and SEO driven websites.
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Freshdesk logo

Freshdesk

Online help desk and customer support software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
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VisionProject logo

VisionProject

Powerful and efficient web-based helpdesk/support system that also includes modules for project management, issue tracking, time management, document management and much more. Developed with an easy but powerful user interface.
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Autotask logo

Autotask

Manage clients, sales pipeline and service desk more profitably throughout the customer life cycle. Autotask integrates CRM, opportunity management, time and ticket tracking and more, with real-time reports and automated billing.
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CRMdesk logo

CRMdesk

Web-based helpdesk to manage all of your customer support inquiries and keep customer relations under a better control. Customer support staff can handle customers' questions and requests, create a knowledgebase and track customer posts and ideas.
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Beetil logo

Beetil

Web 2.0 service desk tool aligned to ITIL® best practices with incident, problem, change, release management, customer portal and more. Free 30 day trial. Manage your IT services better and keep your customers happier with Beetil.

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BestFit Business Manager logo

BestFit Business Manager

Business management software that includes marketing & campaign management, help desk, project management, surveys, quoting, accounting system integration, lead management and much more. A great crm application and customer service software.
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Cynergy logo

Cynergy

Browser-based service desk software solution for any size business. The easy-to-use, highly reliable solution provides growing businesses with optimum control to effectively resolve business issues. A great crm tool and help desk software.
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Top Listings (117)
 
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Online help desk and customer support software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.

Your custom CRM in the Cloud! With LogicBox for CRM we take the standard CRM modules and customize them for your business. Then we incorporate the key processes and workflows that make your business special.

Manage contacts, customers and opportunities on Web. Create and send campaigns. Send invoice and get paid online. Installable: $64/user, Hosted: $8/user/month. Free for 2 users.

Hosted customer complaint software with easy to use interface for recording and tracking complaints. Complaints can be routed for investigation, non-conformance recorded, root cause identified, CAPA requests sent out, reviewed, accepted and closed.

Cost effective for even the smallest business; with 3 integrated elements: CRM system, appointment scheduling, & customised reporting. Store the right info about your customers; create jobsheets; see your work on a daily, weekly or monthly basis

Help desk ticketing system can span any set of geographies and lines of business using an unlimited number of distinct queues and integrated management reporting. The customer service portal enables your customers to self-serve with ease!
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Manage clients, sales pipeline and service desk more profitably throughout the customer life cycle. Autotask integrates CRM, opportunity management, time and ticket tracking and more, with real-time reports and automated billing.
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Cloud based virtual contact center platform; Our innovative end-to-end online web application enables businesses to launch an out-of-the-box cost effective contact center solution according to their on-demand business needs.

Web-based helpdesk to manage all of your customer support inquiries and keep customer relations under a better control. Customer support staff can handle customers' questions and requests, create a knowledgebase and track customer posts and ideas.

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A broker and agent full real estate contact management software with email drip, property management, email management, transaction management and SEO driven websites.

Powerful and efficient web-based helpdesk/support system that also includes modules for project management, issue tracking, time management, document management and much more. Developed with an easy but powerful user interface.
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Web based CRM which provides you a 360' degree view of your entire sales, marketing, inventory, email, GApps integration, etc online. Get started with 3 users free! Professional ($12/usr), Enterprise ($25/usr). Plugins for Mail/Office available.
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Provide a great customer support experience with Zoho Support. Prioritize, manage and close an ever-increasing volume of requests that reach your organization through a variety of channels. Build and publish a support knowledge base.

Turnkey hosted customer service software for your website. ResponseQue eliminates up to 80% of your messages by automatically answering your frequently asked questions and only passing unique questions on to you.

Specializes in making the entire survey experience as easy and simple as possible for all audiences. Easy to use, and 100% US Section 508, DDA and WAI AAA compliant. A great crm tool and help desk software.

A customer support web application that allows customers to register themselves and log, update and check the status their own support cases. Customers can access a product specific help desk that is created automatically.

Web-based help desk and customer support and sales CRM system. They offer free versions for 2 techs and licensed version for more than 2 techs. Evaluate the product online without registration. A great crm tool and help desk software.

Web 2.0 service desk tool aligned to ITIL® best practices with incident, problem, change, release management, customer portal and more. Free 30 day trial. Manage your IT services better and keep your customers happier with Beetil.

Allows users to quickly and easily create simple to complex surveys themselves. Make surveys from scratch or use our professionally-made templates. Free account and advanced subscriptions available.

Multifunctional web office for business collaboration, document and customer relationship management. It has been developed by Ascensio System SIA, a fast-growing company that offers IT-solutions for personal and corporate use.

Advanced and easy to use ASP.NET web survey software with an extensive feature set. Modern interface, multilingual, 100 question variations, extensive conditional logic, built-in templates, customizable with logo, and advanced reporting.

The leading Web-based help desk and support management tool. No need to install any software. Very easy to use. Offers a free basic option. It is a fully customizable system, which enables you to fit the forms and reports to your specific needs.

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Intuitive CRM tool catered to any organization looking for a web-based client to meet their CRM needs. Generate fast, easy and reliable sales forecasts from the information provided by your sales representatives. A great help desk software.

Business management software that includes marketing & campaign management, help desk, project management, surveys, quoting, accounting system integration, lead management and much more. A great crm application and customer service software.

Free and Hosted Comm100. Allows your website visitors to chat with your customer support and sales representatives in real time and have their questions answered instantly.

Allows your website visitors to connect to a company support team and have their questions answered instantly by clicking on a "live chat" button embedded on your web page. All this in a three simple steps.

This web based software allows your users to access your system through their browser, from their desk or anywhere in the world such as Customer Complaints. A great crm tool and help desk software.

Offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs. ExDesk provides full customization, rapid deployment, and affordable ease of use. Visit us for a free 30 day trial.

Loaded with features, and offers unlimited agents, clients, tickets, answer templates, knowledge base articles, etc. Host on your own Windows site with .NET 2.0 (or higher) and SQL. Free trial.
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Combines CRM, project management, help desk billing, and more PM features in a single web platform. Easy to get started, simple to use. For 1 to 100 employees.
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Team members, managers and clients work in a seamless collaborative environment. Encouraging efficiency and innovation, accelerating project cycles and improving relationships, all at their fingertips web based CRM software.

eStudio's contact management software includes: import, export, custom fields, customer notes, sort and search functionality and restrict access to shared contact folders. You decide which users have access to the contact information area.

Email marketing software trusted by 40,000 small businesses to Fortune 500s. Email marketing and auto responders made easy. Hosted and downloaded software versions. Free Trial!

Browser-based service desk software solution for any size business. The easy-to-use, highly reliable solution provides growing businesses with optimum control to effectively resolve business issues. A great crm tool and help desk software.

Complete distribution system for order management, invoicing, accounts receivable, inventory, sales management, purchasing, supply chain plus more. A virtual manager monitors your business giving alerts for those areas that need attention.

Web-based live support and real-time collaboration platform which allows website representatives to interact with customers. Users can communicate using text, voice and video, provide costumer support or collaborate on a project.

100% Web based project management and customer management for roofers; lets you track and control prospects, sales, crews and more in real time. Acculynx helps to accurately create estimates, reduce overhead, and increase profit.

This product is built on a Microsoft CRM platform to manage cases, client files and emails. Law in Order integrates fully with Microsoft Outlook, Word and Excel. A great crm application and customer service tool.

Advanced sales lead management software. Sales+ provides lead capturing, lead distribution, lead management, team collaboration, contact management, task management, tagging, proposal and document management and many more.

Helps break down the barriers of communication for your web site's visitors, placing you just a click away. Chat with your customers when they want help or answers. Improve user-experience while increasing sales and conversions on your website.

Gives complete sales cycle management, including quoting, proposals, forecasting, in-built sales tracking process, quote to invoice conversion, slice and dice reporting, work flows - all the things you would expect from a complete sales solution.

Provides cloud based service desk software including timesheet management, resource managment, inventory tracking, SLA management, contract management, out of contract billing (time and materials), remote worker control.

Takes the pain out of product support, online community management and knowledge management. Atlas provides smarter, slicker and cost-effective product or community-based support by integrating discussions, FAQs, documentation and videos.

SAAS application which creates, sends, and archives sales commission statements from complex sales commission Excel spreadsheets. The solution helps sales managers create statements without time consuming copy and paste.

Used by over 50 of the Fortune 100, Intuit QuickBase is a web-based platform that makes it easy to manage your sales force and grow your business. Start Your 30-Day Free Trial Today!

Lead management CRM with a host of automation and telephony tools specifically designed to optimize the inside sales and remote sales process. It is designed to manage the entire sales process giving reps all the tools they need.

Affordable and easy to use CRM software for nonprofits and charitable organizations with features like donor management, member management, fundraising management & more. A great crm application and customer service software.

Sales pipeline management tool made by people passionate about sales. It centres the sales process around deals and helps team members focus on the right thing. It shows you the money, if you will. A great crm tool and customer service software.

Web-based communication solution for small to medium-size businesses. It provides targeted news and email portals for communications, bug tracking and file sharing. A great crm application and customer service software.

Provides simple and effective help desk services to your customer support system. It covers customer support, ticket system and online help depends on your business needs.

Provides a suite of easy-to-use business applications designed specifically for small and mid-size organisations to run their business - already fully integrated and delivered over the web Software as a Service (SaaS).
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Live support, live chat and help desk hosted software application solution. Cost effective. Multiple support executive, push web pages, canned responses and live help. A great crm application and customer service software.

Instant messenger that allows you and your peers to engage in a one on one text-based interaction in real time. The message can be customized. You can adjust size, color, font & style of text as per your preference.

Top-rated, web-based solution for helpdesk and external customer support. Customizable tables, fields, look & feel, graphical workflows, escalation, rules, email notification, chat, reporting, granular permissions, dynamic FAQ.

Allows you to provide internet chat on your website. Create Internet communities, arrange celebrities/specialists events, gain another communication channel.

Integrated property management system provides a total solution to the hotel operation. The system has been designed to cater any levels of the hotel operations. A great crm tool and customer service software.

Combines the power of ERP, E-Commerce and Point of Sales functions focusing the SME segment. Argali's retail management solution manages and integrates technology.

Browser based help desk system with features including: Trouble tickets / service requests, RMAs, asset management, parts inventory, vendor management, RFQs. Service requests contain extensive information and allow for trend analysis.

Free service desk. Featuring escalation and dispatch of issues, work orders, jobs to third party providers. Cloud-based helpdesk software, multi-company support. Vendor and partner management.

SaaS CRM software designed for enhanced efficiency and maximized profitability. Our user friendly, comprehensive tool kit generates ROI by providing key business insights, enabling you to boost sales, and provide first-class service.

Cmbines the most important functions of a company from customer relationship management to invoicing into one single tool. With the mobile module you can access NetDispatcher anywhere with your wireless device.

Our product has been in the service management solutions business since 1988. Our help desk software has been licensed to over 3,500 organizations around the world. We are recognized as a worldwide leader in help desk and workflow software.

Powerful and easy to use service desk software application and is available as an on site or on-demand SaaS (Software as a Service) installation. Free trial here:- http://www.e-warehouse.com/test-drive.aspx.

Guided process workflows and decision tree/ticketing software for customer service management, help desks, contact centers, and other organizations. Improve first call resolution and customer satisfaction while reducing training/deployment costs.

With an unmatched range of features, industry expertise and deployment options, Impel CRM is the right choice for a highly comprehensive yet fast-to-deploy and easy-to-use web CRM offered at a predictable per user, per month subscription price.

Empowers organizations with a complete customer relationship lifecycle management for managing organization-wide sales, marketing, customer support along with inventory management in a single business system.

Web-based online "Sales Tracking Software" which helps both individual and team of sales track their sales deals status. Include with contact management and tasks alert to help push higher productivity. Designed for simplicity so short learning curve

Customer interaction management (CIM) application that provides a comprehensive and scalable service management solution that can function as a stand-alone product or integrated into a much larger enterprise business solution.

Customer support management system or help desk for web sites, based in tickets,. Includes, departments,tickets escalation, assignation, transfers, basic SLA, submit ticket by three ways email (bidirectional), contact form and from web. Free install

Mobilising your sales team is about focusing on the customer 24/7. A mobile CRM supported sales force can respond faster to business opportunities. Benefits: 25% more turnover 80% faster delivery 85% less mistakes in orders.

Business management software aimed at the sheet metal and profile cutting industries . LaserQuote will manage all aspects of your business and complement your business in ways never thought possible.

Fully customizable, web-based CRM solution, offering full CRM and SFA capabilities for today's B2B, B2C and mixed-mode organizations. No contracts, no hidden fees, Luxor CRM is a one-stop shop for a superior SaaS CRM application.

CRM software that enables a company to maintain their contacts, products, tasks, dialogue sessions, sales and support chain in a flawless way. H-office is ideally designed software for the needs of Indian style of business with flexibility.

Secure, on demand solution for helpdesk support. Using the most powerful remote desktop accessing and sharing tool, it provides reliable IT help desk support to meet your business needs and also ensures matchless support.

Facilitates customer services and the management of contracts. It serves as a central CRM database, provides tools for activity management, and links to customer related projects and support issues.

Improves support services by simplifying ticket creation, smart ticket routing, automating workflow and providing functions for tracking ticket status and help desk performance.

Runs in your web browser and allows you to easily build secure web forms. It applies the base Form1 structure to provide a single file form (no cgi) with a hidden email delivery address and an extensive range of benefits and options.

Easily and effectively implement a sales process, manage contacts and deliver a consistent sales message with PlaybookIQ small business CRM. Free 30 day trial.

Features include: - Support for SLA - e-mail and SMS notifications - Customize rules to automate many of your manual tasks - Team management - Manage assets and software licenses All of these and many more are included for a very affordable price!

Total web based contact management software solution for organizations from 5-5,000 people. Because it’s web based, there is no software or hardware to buy or maintain. No more syncing databases!

This product is designed to automate the complaint capture, handling and reporting process across the organisation. A wide range of industry specific configurations are available, built around the sector’s commercial and regulatory requirements.

Complete business management system which can manage multiple companies with modules such as CRM, help desk, expense management, HR and employee management, knowledge base, blog, service provisioning, email marketing & server management.

One of the easiest to use automotive shop management systems. Manager customers, vehicle information and history, repair orders, inventory, shop information and much more!

Create professional on-line surveys and tests. Automate response collection process and analyze data with advanced graphical reports. Check our service for free.

Helps you keep all your sales leads and contacts neat and tidy. This customer relationship manager hides a powerful backend system behind a clean, simple and usable interface.

Help Desk system that helps companies streamline their support processes and provide their customers a higher level of service. ReadyDesk can be customized to meet the needs of nearly ANY business, large or small. Includes Live Support Chat!

Plan, schedule and control pre-sales & post sales activities. Keep track of customers, identify potential customers, analyze customer behaviour, generate automated reports, and send/receive SMS alerts/reminders.

Offers a web based CRM solution that provides an organization with a single view of its customers. Manage campaigns, leads, accounts and cases. Completely web-based. Get started in 60 seconds.

Provides a unique service structure to the service support environment. It gives organizations fresh and actionable perspectives with in their service universe. In its ability to help service businesses gain new insights

Web based Software for apparel manufacturers. Our Microsoft.NET solutions are very easy to use and can be adapted to any intricate products such as garment, furniture, construction supplies and sport equipments.

Web 2.0 CRM software that integrates email, contact manager, shared calendar, and email newsletter marketing functionalities. Free 30-day trial or free account for life for one user.

Web-based contact manager for real estate agents and mortgage professionals. Thousands of clients use this tool every day. Spend more time with your clients and less time on your computer!

Provides an on demand business collaboration service as a platform for rich business applications called coApps. coApps are linked applications used by sales, customer service, finance and others to organize and collaborate, using cloud.

Online accounting and property management software made to help residential property managers grow their business and service their customers through features like emailing of owner statements, paperless work orders.

Helps you scale your business by crowdsourcing sales and marketing. Within their web-based dashboard, you can easily create and manage custom affiliate and referral programs. Free to start and pay-as-you-grow, no contracts or commitments.

Fully integrated CRM and Helpdesk software to help you run your business more efficiently. Also includes calendars, task management, sales pipeline and invoicing features.

Web-based application for the proper handling of email requests from your customers. It stores all messages in a single queue, displays the entire processing history of each request, ensures correct handling of support queries.

Centralized web-based storage system to manage communications with clients, colleagues, employees, and personal contacts. Unlimited folders & contacts. Personal or group permission for each folder. Customizable fields.

Allows you to centrally manage service calls across your organisation, improving efficiency through better collaboration and communication while providing operational visibility.

Web-based help desk software that helps you manage all your communications from a single point. It offers an integrated request management trouble ticketing, asset management, purchase order management, and contract management.

Web-based customer management tool for small businesses. It helps users store contact info, track sales leads, and manage priorities from one central location.

Develops solutions for the management, design, and optimization of sales territories. Balanced sales territories means reduced travel time, increased selling time and improved sales productivity.

Free survey software application for conducting user surveys. It can be hosted on your site and can be integrated with your existing websites and databases.

Open source web based Helpdesk system with integrated knowledge base application. This software can help you manage your sales and customer service queries in an efficient manner.

Web based software for easy EDI compliance with your customers. Improves customer service by making implementing electronic purchase orders and invoices.

A platform for academic institutes, to meet student admission or recruitment needs. They help you to publish, collect and manage admission applications over the Web. Customizable, fast and scalable.

On demand CRM and ERP solutions for small and medium size businesses. Complete end-to-end solutions provided as software-as-a-service SaaS.

Best-of-breed CRM customer service, contact center, IP communications, knowledge management, and self-service solutions specifically designed for enabling customer-centric business strategies.

CRM solution that coordinates all your company’s departments, so they easily share information with each other, better than anyone else.

Combines CRM systems and company intranets to offer affordable browser-based management of small & medium businesses.

Secure web based CRM application that allows users to track leads, manage accounts, schedule appointments, and improve customer service. The software has an address book, calendar, and custom analysis software.

Flexible web based quotation software that lets your team efficiently produce, amend, send and track complex quotations and estimates at the click of a button.

Sales, customer support and conferencing solution in the world just dropped on your lap - want to know how to use it? This technology is what the Internet was created for.

Incorporates a customizable chat window for your website but routes all chats directly to your operators' Gmail accounts. No additional client software is needed and you can chat right from Gmail or Google Talk.

Service for websites to communicate with their visitors with a live chat application: Increase sales, improve relationship with the cliens, reduce costs and improve support.

Survey software with dozens of advanced features. Features advanced reporting, Excel data export, page conditions, answer piping, bulk user import, email invites, dynamic templates, and more! Full source code, free upgrades, and 100% guaranteed.

Provides the features you need to insure that incoming calls are not only managed efficiently and effectively, but that they will lead to increased revenue opportunities.

#1 hosted IT business management software for VARs, MSPs and IT service providers including service desk, CRM, projects, contracts, quoting and e-Commerce, time tracking, billing, reporting and more.

Visit Autotask's Website

Online help desk and customer support software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.

Visit Freshdesk's Website

A broker and agent full real estate contact management software with email drip, property management, email management, transaction management and SEO driven websites.

Visit Masterdigm's Website

Powerful and efficient Web-based project management and issue tracking system that also includes modules for helpdesk/support, time management, document management and much more. Developed with an easy but powerful user interface.

Visit VisionProject's Website

Online database to create your own business management solution to match your evolving business model in days, not months. Customize one of the predefined templates or build a solution from the ground up.

Visit TeamDesk's Website

Web-based helpdesk to manage all of your customer support inquiries and keep customer relations under a better control. Customer support staff can handle customers' questions and requests, create a knowledgebase and track customer posts and ideas.

Visit CRMdesk's Website

Manage your IT services more effectively and keep your customers happier. Beetil is a Web 2.0 bug and issue tracker. Proactively deal with problems, manage change and releases, and more. ITIL® aligned. Free 30 day trial. Free 30 day trial.

Visit Beetil's Website

Business management software that includes marketing & campaign management, help desk, project management, surveys, quoting, accounting system integration, lead management and much more.

Visit BestFit Business Manager's Website
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Our directory includes project management software tools, CRM, helpdesk software and other customer service applications, timesheet management, time clock and time tracking software, issue tracking and defect management software, calendars, planners, document management systems, financial software, accounting tools, training software, e-learning software and learning management systems (LMS), human resources management software (HRM), social networking, social media, blog, rss, community, forum and web 2.0 software.

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