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CRM, Help Desk, Live Chat and Survey Software

Associated topics: customer service solutions, call center applications, helpdesk tools, customer relationship management, ticket system, live support, sales force automation, incident & problem tracking, service level & SLA management.

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Autotask logo

Autotask

Manage customer support profitably throughout the customer life cycle. Autotask integrates time tracking, ticket tracking, CRM, project management, with real-time reports and automated billing. Customizable, scalable and easy. Outlook compatible.
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Entry.com logo

Entry.com

Help desk ticketing system can span any set of geographies and lines of business using an unlimited number of distinct queues and integrated management reporting. The customer service portal enables your customers to self-serve with ease!
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CRMdesk logo

CRMdesk

Automates online customer support and knowledge base creation through the Internet. It is a highly efficient technology solution for companies looking to dramatically improve quality and reduce costs of Web-based customer support.
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ExDesk logo

ExDesk

Offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs. ExDesk provides full customization, rapid deployment, and affordable ease of use. Visit us for a free 30 day trial.
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VisionProject logo

VisionProject

Powerful and efficient web-based helpdesk/support system that also includes modules for project management, issue tracking, time management, document management and much more. Developed with an easy but powerful user interface.
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Livehelper logo

Livehelper

Customer service tool for your website that enables web site visitors to instantaneously communicate with your personnel. Visitors to your web site simply click a Live Help button and are connected with one of your representatives.
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CellularManager logo

CellularManager

Customer management and point of sale software for the cellular retail industry. Complete cellular pos, accounting, marketing and customer service features for your cellular/wireless retail stores.
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EBsuite.com logo

EBsuite.com

Web based help desk software let you manage customer relationships, service requests and knowledge base. Also feature a customer self-service portal for case management, knowledge browsing, account management, and support forums. Free trial.
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Top Listings (107)
 
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Powerful and efficient web-based helpdesk/support system that also includes modules for project management, issue tracking, time management, document management and much more. Developed with an easy but powerful user interface.

Manage customer support profitably throughout the customer life cycle. Autotask integrates time tracking, ticket tracking, CRM, project management, with real-time reports and automated billing. Customizable, scalable and easy. Outlook compatible.

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Help desk ticketing system can span any set of geographies and lines of business using an unlimited number of distinct queues and integrated management reporting. The customer service portal enables your customers to self-serve with ease!

Web Contact and Customer Manager that helps teams organize their contact information, manage daily responsibilities, and communicate more accurately to improve productivity. Installable: $64/user, Hosted: $8/user/month.

Automates online customer support and knowledge base creation through the Internet. It is a highly efficient technology solution for companies looking to dramatically improve quality and reduce costs of Web-based customer support.
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Help Desk system that helps companies streamline their support processes and provide their customers a higher level of service. ReadyDesk can be customized to meet the needs of nearly ANY business, large or small. Includes Live Support Chat!

Facilitates customer services and the management of contracts. It serves as a central CRM database, provides tools for activity management, and links to customer related projects and support issues.

Improves support services by simplifying ticket creation, smart ticket routing, automating workflow and providing functions for tracking ticket status and help desk performance.

Inexpensive, loaded with features, and offers unlimited agents, clients, tickets, answer templates, knowledge base articles, etc. Host on your own Windows site with .NET 2.0 and SQL. Free trial.
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Fully integrated CRM and Helpdesk software to help you run your business more efficiently. Also includes calendars, task management, sales pipeline and invoicing features.

Open source web based Helpdesk system with integrated knowledge base application. This software can help you manage your sales and customer service queries in an efficient manner.

Free survey software application for conducting user surveys. It can be hosted on your site and can be integrated with your existing websites and databases.

Searchable online repository of information that enables customer service and support staff to resolve issues faster so as to keep customer satisfaction high.

Integrated, adaptable portal solution, which helps you and your company to rise to the next level in your customer relations. CRM Portal Software is 100% customizable.

Integrated, adaptable portal solution, which helps you and your company to rise to the next level in your customers relations. Nethzah is 100% customizable.

Service for websites to communicate with their visitors by a live chat: Increase sales, reduce costs and improve support.

Survey software with dozens of advanced features. Features advanced reporting, Excel data export, page conditions, answer piping, bulk user import, email invites, dynamic templates, and more! Full source code, free upgrades, and 100% guaranteed.

Intuitive CRM tool catered to any organization looking for a web-based client to meet their CRM needs. Generate fast, easy and reliable sales forecasts from the information provided by your sales representatives.

Provides the features you need to insure that incoming calls are not only managed efficiently and effectively, but that they will lead to increased revenue opportunities.

Offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs. ExDesk provides full customization, rapid deployment, and affordable ease of use. Visit us for a free 30 day trial.

READY-TO-USE Web Based Solution for Issue Tracking and Customer Support. Full Issues Lifecycle, Spam Filters, Internal/External Issues, To-dos and Related Issues, Time Tracking, Statistics, CRM.

Chat and monitoring tool for customer support. You can proactively invite your website visitors to chat, transfer calls to other operators, use canned answers, save chat sessions logs, view visitor’s geo location, visited pages, referrer and more.

Web-based solution for customer support & online issue tracking. Customize tables, fields, look/feel, graphical workflows, email notification, chat, reports, permissions, FAQ. Install on your server or let us host it for you.

Sales force automation (SFA) & customer relationship management (CRM) web-based software service. Customizable system that is designed and priced to fit the needs of any size company. Free data conversion from your old system, free consultation.

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Offers market leading, business-class help desk software solutions that are affordable to companies, organizations and businesses of all sizes. It is a turn-key and very easy to set up, requiring nothing more than an average web server.

Complete web-based customer service & support software offering trouble ticketing, account & contact management, SLA management & knowledge base in one low-cost, easy-to-use package for superior customer support.

Enables agents to work with full call center capabilities regardless of their location. eTelescript maximizes a calling campaign's efficiency and productivity while providing complete control and security for call management processes.

Live chat software for live help and sales. Turns website visitors into clients. Features include: Real time website visitor monitoring, operator console, custom chat buttons and cross platform compatibility.

External sales and support chat functionality is included in 24im. Just drop in some HTML to your site and you can chat with your visitors or clients.

Scale the dizzy heights of online customer support excellence with live chat software & offer live help to your website visitors.

Initiate live chat requests with your web site visitors while monitoring their every move throughout your site. Improve customer service by offering instant live chat via the web.

Chat one-on-one with your visitors to increase sales and reduce costs. Give your visitors the best online experience. Never miss another sale again. Chat live with visitors on your website, in real time.

Turns your website visitors into customers using next generation chat technology. Chat directly from any web page (AJAX). The product has cutting-edge features. Plans start at $9/month.

Helps break down the barriers of communication for your web site's visitors, placing you just a click away. Chat with your customers when they want help or answers. Improve user-experience while increasing sales and conversions on your website.

Allows your organization to interact with customers at critical conversion points. Provides click-to-chat, click-to-call, and intelligent engagement solutions that directly increase your web site’s ability to convert browsers in to buyers.

Create live chat room for the high-load chat events, social network, dating site, online conference, etc., or live support platform for e-business to offer online call center.

Powerful online chat software that allows you to communicate and watch your visitors in real-time, provide live customer support and manage your support staff.

Provide visitors with immediate assistance. Explain product options, and answer support-related questions-while customers are still on your site.

Lets you host an instant text messaging system between your website visitors and help desk staff. The visitors to your website can start conversation with your helpdesk staff and sales people in one click.

Provides unmatched features, customization, ease of use and compatibility all wrapped into one seamless, elegant package.

Enables you to live chat with website visitors, monitor site traffic, and analyze website visitors activities, including their search engine and keyword usage.

Provides low-cost, low-risk tools for quickly improving sales, service, and marketing effectiveness, while still providing the flexibility for a smooth migration from on-demand to on-premise SAP CRM.

Delivers powerful customer relationship management capabilities, including sales force automation, marketing automation, customer support and service, flexible customization through SuiteFlex and more.

The leading Web-based help desk and support management tool. No need to install any software. Very easy to use. Offers a free basic option. It is a fully customizable system, which enables you to fit the forms and reports to your specific needs.

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Provides hosted CRM to small and medium sized organisations who want sales, marketing and support systems. The CRM system has been designed from the ground up to be easy and fast to use, both for everyday users and for managers.

Videoconferencing service that requires no proprietary software. Meeting attendees need only an Internet browser, a broadband Internet connection and a device in which they can be seen – either a web camera or a digital video camera.

This web-based help desk solution and email management software streamlines web- and email-based requests, improving customer support quality, efficiency, and response time. PerlDesk is trusted by over 7,000 companies worldwide.

Ideally suited for small and medium sized organisations, yet fully scalable for the larger Enterprise, DNA Helpdesk has been developed to minimize the amount of system downtime whilst providing effective support for all users of IT assets.

Web based help desk software which has been on the market for 5 years now and it has been implemented in more than 700 companies worldwide.

Provides intuitive features that save you time across all aspects of your support process, resulting in an immediate benefit, from increased up-time to better customer satisfaction.

Fully automated web based help desk software solution. It enhances the communication between your company and your customers. It keeps your company organized and efficient. No software is needed for your customers or technicians.

Create professional online surveys, get prompt responses to the key questions, and analyze the data in real time. Users can submit their information through GiftTool, and stay confident that the information stays private and confidential.

Online survey software tool for a wide range of feedback survey applications pertaining to customer satisfaction surveys, customer survey, employee satisfaction surveys, employee survey, exit surveys and much more.

Intuitive and fast survey design. All the features you need with more than 20 question types. Nothing to set-up, nothing to download, 100% web based.

Conduct surveys with ease by creating your survey using their proprietary WYSIWYG survey design tool, deploying your survey to your respondents, and fully analyzing the results.

Quickly and easily create and launch online surveys, track respondents, and analyze results from anywhere. Survey your employees with employee satisfaction surveys, performance review/assessment forms, training feedback surveys, etc.

Professional survey tool for designing questionnaires, deploying online, to kiosks, or paper, and sophisticated analysis of results.

Create customized surveys with advanced reporting, PowerPoint charts, skip logic, custom branding and more. Deploy via email, the Web or a survey panel. Analyze and report survey results.

Easily create professional online surveys. Survey's point-and-click simplicity, step-by-step survey wizard, prewritten survey templates, and easy-to-use list management and reporting make conducting effective online surveys a snap.

Provides vital feedback on the issues you need to understand, but with a difference: from within a connected, integrated environment.

Design, deploy, manage, and analyze professional online surveys, all from a standard web browser and without pricey IT support. Try Checkbox survey software free for 30 days.

Create smart, professional surveys with ease. Choose from over 15 question types that are already configured & ready to go. Format questions with the click of your mouse.

Top-rated, web-based solution for helpdesk and external customer support. Customizable tables, fields, look & feel, graphical workflows, escalation, rules, email notification, chat, reporting, granular permissions, dynamic FAQ.

Membership and user management software for use on Internet web sites which enables you to manage all your user management, online shopping and e-commerce tasks with one centralised management system.

On-demand helpdesk for businesses and corporate IT based on the latest Web 2.0 technologies. Zendesk deploys in minutes and provides a community portal that lets your customers communicate directly to your helpdesk.

Provides web-based customer relationship management (CRM) applications to companies of all sizes. With Salesforce CRM and their cloud-computing model, you can mind your customers and your budget at the same time.

A solution for order management and collaboration on line, VisibleLogistics is the perfect support tool for the supply chain. It allows sellers, buyers and transporters to communicate in a user friendly way. The basic version is also totally free.

Web-based software that helps businesses transform ineffective quality processes. You’ll see fast, sustainable results, including lower audit costs and improved efficiency.

Web-based customer support solution that deflects up to 80% of your incoming service inquiries. The industry's leading customer service software features multiple self-service tools, a trouble ticket system, and more. Request a Live Demo Now!

Developers of IT service management and help desk technologies with solutions for small or larger companies. It helps you minimise your unbilled hours, and maximise your billable time. SerioPlus Support Pro pays for itself fast.

An on-demand customer service and knowledge base application that’s easy to use and customize to fit your unique processes and workflow. Use for call tracking, problem resolution, employee/customer self-help access and more. Try it free for 30 days.

Complete distribution system for order management, invoicing, accounts receivable, inventory, sales management, purchasing, supply chain plus more. A virtual manager monitors your business giving alerts for those areas that need attention.

Complete solution for property maintenance and grounds management of your entire facility. You'll be able to link every person, place, and thing within your company in one simple system.

Organizational software for real estate agents. Track clients, prospects, buyers, sellers and more. Includes five real estate calculators as well as expense tracking and ability to track promotions, open houses. 90 day free trial.

Free Web-based software for help desk management, asset management, customer service, call center, and technical support. This version is completely free, with no trial period, and no ads.

Leading provider of scalable, easy to use web based help desk software, customer support software and knowledge management solutions. Their products can be implemented in smaller organizations as well as across the enterprise in larger organizations.

Sets the standard for today's high-end customer relationship management solution: complete functionality, total process customization, affordable, easy to use, and easy to deploy.

Comprehensive internal help desk and IT service management solution. It gives you the power to enforce business rules and optimize business processes whether you are a 25-person or 10,000-person support organization.

Locks down browser based applications. retail, banking, HR and other customer oriented kiosk solutions to be locked down with simple configuration.

Goes beyond simply creating efficiency, it makes your help desk better. The unique design and workflow enables your support staff to solve problems the first time and easily manage many requests from multiple sources.

Allows users to share the contents of their computer screens. Use BeamYourScreen to give sales presentations, meet and collaborate online, and provide remote IT support.

Offers an integrated CRM solution spanning marketing, sales & service functions. The application is completely web-based & deployed in days. Soffront provides the CRM software, services & support to make your CRM initiative successful.

Ensures 100% accurate sales quotes and orders and eliminates data-entry errors. Make Product Configuration easy for your sales reps with the BigMachines Sales Engine.

Lotus Notes® Help Desk application for IT service management, incident management, IT projects and workflow automation with complete hardware & software asset management.

Provides web based vendor neutral help desk software with sophisticated problem identification, resolution, knowledge base and service level management capabilities.

Survey software that is flexible enough to be used by everyone. Vovici’s survey software and enterprise feedback management solutions can be configured to meet your needs, regardless of your company size.

Easy-to-use subscription-based CRM for sales, service, marketing, and contact-center operations. It gives you the power to break down departmental silos and gain a 360-degree view of your customers.

Customer management and point of sale software for the cellular retail industry. Complete cellular pos, accounting, marketing and customer service features for your cellular/wireless retail stores.

Offers web-based services for quickly and easily building online surveys, collecting data, and analyzing survey results.

Customer service tool for your website that enables web site visitors to instantaneously communicate with your personnel. Visitors to your web site simply click a Live Help button and are connected with one of your representatives.

Offers web conferencing solutions for remote project team collaboration. Reach a global audience over the Web: share presentations, demonstrate software, desktop sharing, host a webinar, etc.

From small businesses to larger corporations, the help desk will streamline online communication with your customers - your business will save time and money. Create, manage, and overlook unlimited staff members, departments, and tickets.

Helps streamline work order processing from start to finish. Staff and clients can use the web to submit orders, check information about the work, such as the expected due date/time, whether the job is complete, and other data.

Offers an end-to-end solution to collecting and managing information through your website; build and deploy database web forms, plus easily design and deliver email campaigns.

Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.

Design, development and sale of asset management, help desk and inventory software. Full control of infrastructures with a global solution that makes sense.

Provides online survey software solutions and professional research services to business. We provide our customers with immediate online survey capability at a reasonable cost and offer them the option to outsource their projects.

This help desk software, customer support software and issue tracking software solution allows you to easily track issues and support requests. Track, assign, manage and report IT issues, projects, assets, tasks, and more.

Provider of applications that deliver ecommerce solutions enabling a company sales or customer service agent to start an immediate dialog with a site visitor, prospect or customer. Solutions include chat, collaboration, email, FAQ and voice.

Web-based solution for automating comprehensive service management processes (including incident, problem, change, configuration and service level management) throughout an enterprise, on a local or global scale. ITIL verified, .NET certified.

Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.

Help desk software for call logging, auditing, knowledge base, internet call tracking. House-on-the-Hill has been successfully implementing service desk solutions across the globe for over a decade.

Secure web-based screen-sharing solution that downloads in seconds from the web and enables full remote desktop sharing with mutual mouse and keyboard control, chat, web page push and file transfer.

Worldwide supported, low cost help desk solution which can be extended to your companies Intranet. CAFM Explorer also offers property management, asset tracking and space recharging and works in connection with handheld PC's and remote tools.

Web-based survey software used by Global 1000 companies and the largest market research agencies. Application includes customer satisfaction measurement and profiling.

Features an intuitive, easy to use, graphical tabbed interface. Administrators, technicians, and clients need only a web browser to utilize the application. Remote access from any location.

Web based help desk software let you manage customer relationships, service requests and knowledge base. Also feature a customer self-service portal for case management, knowledge browsing, account management, and support forums. Free trial.

#1 Web Based IT business management software for VARs, MSPs, systems Integrators, IT service providers, IT consultants & ISV's. Project management, CRM & help desk with timesheets, billing, real-time reporting, built-in integration platform.

Visit Autotask's Website

Automates online customer support and knowledge base creation through the Internet. It is a highly efficient technology solution for companies looking to dramatically improve quality and reduce costs of Web-based customer support.

Visit CRMdesk's Website

Service for websites to communicate with their visitors by a live chat: Increase sales, reduce costs and improve support.

Visit HelpOnClick's Website

Help Desk system that helps companies streamline their support processes and provide their customers a higher level of service. ReadyDesk can be customized to meet the needs of nearly ANY business, large or small. Includes Live Support Chat!

Visit ReadyDesk's Website

Free Web-based software for help desk management, asset management, customer service, call center, and technical support. This version is completely free, with no trial period, and no ads.

Visit SysAid's Website

Web-based customer support solution that deflects up to 80% of your incoming service inquiries. The industry's leading customer service software features multiple self-service tools, a trouble ticket system, and more. Request a Live Demo Now!

Visit Parature's Website

The leading Web-based bug tracking and support management tool. No need to install any software. Very easy to use. Offers a free basic option. There is no limit to the number of users who can access your elementool account.

Visit Elementool's Website

Chat and monitoring tool for customer support. You can proactively invite your website visitors to chat, transfer calls to other operators, use canned answers, save chat sessions logs, view visitor’s geo location, visited pages, referrer and more.

Visit Provide Support's Website
About Web-Based Software
Our directory includes project management tools, CRM, helpdesk software and other customer service applications, timesheet management, time clock and time tracking software, issue tracking and defect management software, calendars, planners, document management systems, financial software, accounting tools, training software, e-learning software and learning management systems (LMS), human resources management software (HRM), social networking, social media, blog, rss, community, forum and web 2.0 software.

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